CFPB Archives

CFPB’s expanded complaint database goes live

The Consumer Financial Protection Bureau (the “CFPB”) announced that the nation’s largest database of federal consumer financial complaints is live and open for public viewing.

The CFPB’s recent launch significantly expands the Consumer Complaint Database from about 19,000 credit card complaints in 2012 to more than 90,000 complaints on mortgages, student loans, bank accounts and services, other consumer loans, and credit cards. It also includes product sub-categories, such as reverse mortgages, conventional fixed mortgages and adjustable mortgages, and home equity loans or lines of credit. Complaints are entered only after the company provides a response or after it has had the complaint for 15 days, whichever comes first. The CFPB states that while the allegations in the complaints are not verified, a commercial relationship between the consumer and the company is substantiated before the complaint is added to the database.

According to the CFPB, the database now has more than one million data points covering approximately 450 companies, and includes information such as the type of complaint, date of submission, consumer’s ZIP code, and the company’s name. The database also provides information about the actions taken on the complaint, i.e., whether the company’s response was timely, how the company responded, and whether the consumer disputed the response.

To file a complaint with the CFPB, consumers can:>

File online at www.consumerfinance.gov/Complaint;

Call 1-855-411-CFPB (2372) or TTY/TDD phone number at 1-855-729-CFPB (2372);

Fax to: (855) 237-2392; or

Mail to: Consumer Financial Protection Bureau, P.O. Box 4503, Iowa City, IA 52244.

May 9th, 2013|Educational Series|

Agencies jointly support that FCRA Section 1681c does not violate first amendment

On May 3, 2012, the Federal Trade Commission (FTC) joined the Department of Justice (DOJ) and the Consumer Financial Protection Bureau (CFPB) in filing a memorandum brief in support of the constitutionality of the Fair Credit Reporting Act (FCRA), established in 1970 to protect credit report information privacy and to ensure that the information supplied by consumer reporting agencies (CRAs) is as accurate as possible.

In the case of Shamara T. King vs. General Information Services, Inc. (GIS), the CRAs address a provision of the FCRA that balances the Act’s dual purposes, i.e., to protect consumers from privacy invasions caused by the disclosure of sensitive information and to ensure a sufficient flow of information to allow the CRAs to fulfill their vital role.) The provision, Section 1681c, bars CRAs from disclosing arrest records or other adverse information that is more than seven years old, in most cases.

The agencies brief refutes GIS’s argument that this FCRA protection is an unconstitutional restriction of free speech, pointing out that the recent U.S. Supreme Court case law that GIS cites to support its argument, Sorrell v. IMS Health Inc., “does not change the settled First Amendment standards that apply to commercial speech, nor does it suggest that restrictions on the dissemination of data for commercial purposes

[such as those by CRAs] must satisfy stricter standards.” Therefore, the brief concludes, the court should not invalidate the FCRA provision, as it “directly advances the government’s substantial interest in protecting individuals’ privacy” while also accommodating the interest of businesses. The case is pending.

May 21st, 2012|Judgment|

CFPB proposal would put larger debt collectors and credit reporting agencies under the same supervision process as banks

The Consumer Financial Protection Bureau (CFPB) on February 16, 2011 announced a
proposed rule to include debt collectors and consumer reporting agencies under its nonbank
supervision program.

Created by the Dodd-Frank Wall Street Reform and Consumer Protection Act, the CFPB is
authorized to supervise nonbanks in the specific markets of residential mortgage, payday
lending, and private education lending. For other nonbank markets of consumer financial
products or services, the CFPB must define “larger participants” by rule, which is due on
July 21, 2012.

Three types of debt collection agencies dominate the market: firms that collect debt owned
by another company for a fee, firms that buy debt and collect the proceeds for themselves,
and attorneys and law firms that collect debt through litigation. A single company may be
collecting through any or all of these activities. Under the proposed rule, debt collectors
with more than $10 million in annual receipts from collection activities would be subject to
supervision. The CFPB estimates that the proposed rule would cover approximately 175 debt
collection firms (or 4% of debt collection firms) which account for 63% of annual receipts
from the debt collection market.

The CFPB’s proposal also takes aim at the largest credit bureaus selling comprehensive
consumer reports, consumer report resellers, and specialty consumer reporting agencies.
Defined as companies that make more than $7 million annually from their consumer
business, the rule would affect 30 companies, and firms like Experian, TransUnion and
Equifax, that account for 94% of the industry’s business.

This is the CFPB’s first in a series of rulemakings to define larger participants. The CFPB
chose annual receipts as the criterion for both debt collection and consumer reporting
because it approximates participation in these two markets.

The proposed rule is open for comment for 60 days after the rule is published in the Federal
Register.

February 18th, 2012|Dodd-Frank|

Consumer Financial Protection Bureau seeks input on non-bank entities

On June 23, 2011, the Consumer Financial Protection Bureau (CFPB) released a Notice and Request for Comment seeking public input on a key element of its non-bank supervision program — the statutory requirement to define who is a “larger participant” in certain consumer financial markets.

Created by the Dodd-Frank Act, the CFPB has been empowered to regulate non-bank financial entities. But exactly what is a “non-bank?” Various literature generally defines “non-bank” as a company that offers consumer financial products or services, but does not have a bank, thrift, or credit union charter and does not take deposits. Products from non-banks have a significant share of the overall consumer financial marketplace. Under Dodd-Frank, many of these non-banks will be subject to a federal supervision program for the first time.

In its Notice and Request for Comment, the CFPB has identified the following markets for potential inclusion in an initial rule: debt collection, consumer reporting, consumer credit and related activities, money transmitting, check cashing and related activities, prepaid cards, and debt relief services. The larger participant rule will not impose substantive consumer protection requirements. Instead, the rule will enable CFPB to begin a supervision program for larger participants in certain markets.

The issues for discussion in the Notice include:

What criteria to use to measure a market participant;
Where to set the thresholds for inclusion;
Whether to adopt a single test to define larger participants in all markets (measure the same criteria and use the same thresholds) or to use tests designed for specific markets;
What data is available to use for these purposes;
What time period to use to measure the size of a market participant;
How long a participant is to remain subject to supervision after initially meeting the larger participant threshold, and if it subsequently falls below the threshold; and
What consumer financial markets to include in the initial rule.

July 1st, 2011|Dodd-Frank, Legislation|

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